Claiming a refund works differently depending on where you purchased the subscription from. You can purchase your subscription from:
Your iPhone or iPad
Your Android device
Your computer
iPhone & iPad
If you purchased your subscription from your iOS app, refunds are managed by Apple. Your purchases are tied to your Apple ID, which means we can't offer you a refund, but Apple can. Note that the refund procedures and policies from Apple apply.
When you purchase an app, you get a receipt from Apple.
This receipt contains a link that says 'Report a Problem'.
Click on that link from within that receipt to go to Apple's portal for refunds.
To claim a refund for your subscription, click on 'Subscriptions'.
From here, you can report your issue, describe the details and ask for a refund.
Alternatively, contact Apple directly and follow their instructions here.
Android
Send us an email to [email protected] and explain your issue and ask us for a refund. Note that we may not always refund your subscription.
Computer
Send us an email to [email protected] and explain your issue and ask us for a refund. Note that we may not always refund your subscription.