Claiming a refund works differently depending on where you purchased the subscription from. You can purchase your subscription from:
The Blinq Dashboard
Via the Apple App Store
Via the Google Play Store
If you purchased via the Blinq Dashboard
Send us an email to [email protected] letting us know you subscribed via the dashboard, and are requesting a refund. Please note that refunds are not guaranteed and are assessed on a case-by-case basis.
If you purchased via the Apple App Store
If you purchased your subscription from your iOS app, refunds are managed by Apple. Your purchases are tied to your Apple ID, which means we can't offer you a refund, but Apple can. Note that the refund procedures and policies from Apple apply.
When you purchase an app, you get a receipt from Apple.
This receipt contains a link that says 'Report a Problem'.
Click on that link from within that receipt to go to Apple's portal for refunds.
To claim a refund for your subscription, click on 'Subscriptions'.
From here, you can report your issue, describe the details and ask for a refund.
Alternatively, contact Apple directly and follow their instructions here.
If you purchased via the Google Play Store
If you purchased your subscription through the Google Play Store, you may be eligible to request a refund directly from Google. Refund eligibility and processing are subject to Google's refund policies.
Visit Google's refund request page:
https://support.google.com/googleplay/workflow/9813244Sign in with the Google Account used to purchase your subscription.
Follow the prompts to select the purchase and submit your refund request.
Google will review your request and notify you of the outcome.
For more information about Google Play refunds and eligibility requirements, see Google's help article: https://support.google.com/googleplay/answer/2479637